Years across analysis and change
Hello, I'm
Ethan Walker
Business Analyst & Change Consultant
I help organisations understand complex problems, improve how work gets done and turn business needs into practical, sustainable change.
01
Profile
Turning complexity into clear, workable change.
I’m a Sydney-based business analyst and change consultant with experience across process improvement, digital transformation and operational change.
My work sits between business teams, stakeholders and technology delivery. I translate business needs into clear requirements, map current-state processes, identify improvement opportunities and support teams through implementation.
I focus on solutions that are practical as well as technically sound — balancing customer experience, operational efficiency, stakeholder needs and the realities of organisational change.
02
At a glance
Analysis grounded in people and process.
Processes analysed and redesigned
Stakeholders engaged
Discovery through implementation
03
Experience
Working across analysis, operations and transformation.
01
Senior Business Analyst
Supporting transformation and process-improvement initiatives across customer operations, technology and service delivery.
Lead requirements discovery through stakeholder interviews, workshops and process analysis.Translate business needs into functional requirements, user stories, acceptance criteria and process documentation.Facilitate current-state and future-state process mapping sessions across operational and technology teams.Support change-impact assessment, implementation planning and stakeholder readiness activities.Work with product owners, delivery teams and business stakeholders to resolve requirements and implementation issues.
02
Business Analyst
Worked across operational improvement and digital-service initiatives focused on customer experience and internal efficiency.
Documented business processes, pain points, controls and system dependencies.Gathered and prioritised requirements across customer-service, operations and support teams.Produced business cases, gap analyses and recommendations for process and technology improvements.Supported testing, implementation and post-launch review activities.Developed operational documentation and facilitated knowledge-transfer sessions.
03
Process Improvement Analyst
Analysed operational workflows and reporting practices to identify opportunities for standardisation and service improvement.
Mapped operational workflows and identified duplicated activities and process bottlenecks.Developed reporting templates and performance measures for operational teams.Supported continuous-improvement initiatives and documented revised procedures.Worked with frontline employees and managers to understand practical implementation constraints.
04
Selected Work
From business problem to practical improvement.
01
CO
Process ImprovementProcess Improvement2026
Customer Onboarding Process Redesign
Reviewed an end-to-end customer onboarding process spanning sales, operations, compliance and customer-support teams to identify delays, duplicated effort and unclear ownership.
- Facilitated discovery workshops with representatives from five business functions.
- Mapped current-state workflows, hand-offs, business rules and system dependencies.
- Identified duplicated data capture and approval bottlenecks affecting turnaround time.
- Designed a future-state process with clearer ownership and simplified hand-offs.
- Developed requirements and implementation recommendations for supporting workflow changes.
OutcomeThe proposed future-state design reduced unnecessary process steps and created a clearer foundation for workflow automation and implementation planning.
Business Process MappingBPMNRequirements ElicitationWorkshop FacilitationJiraConfluence
02
CS
Digital TransformationDigital Transformation2025
CRM Service Transformation
Supported the replacement of fragmented customer-service processes with a consolidated CRM-based operating model covering enquiries, case management and customer history.
- Gathered requirements from service, operations, management and technology stakeholders.
- Documented customer journeys, business rules and system integration requirements.
- Converted business needs into prioritised user stories and acceptance criteria.
- Supported user-acceptance testing and issue triage during implementation.
- Prepared change-impact information and operational documentation for affected teams.
OutcomeHelped establish a consistent customer-service workflow with improved information visibility and clearer case ownership.
SalesforceJiraConfluenceUser StoriesUATChange Impact Assessment
03
OM
Business ChangeBusiness Change2024
Operating Model & Workflow Review
Assessed how work moved between specialist teams following organisational growth, focusing on role clarity, hand-offs, prioritisation and management visibility.
- Interviewed team leads and subject-matter experts across multiple functions.
- Mapped responsibilities, workflow dependencies and decision points.
- Identified unclear ownership and inconsistent prioritisation practices.
- Developed future-state workflow principles and responsibility recommendations.
- Supported leaders with implementation planning and communication materials.
OutcomeProvided a practical operating-model roadmap that clarified responsibilities and supported more consistent workflow management.
RACIProcess MappingStakeholder AnalysisGap AnalysisWorkshop FacilitationChange Planning
05
Capabilities
Analysis, facilitation and change delivery.
Business Analysis
Requirements ElicitationBusiness RequirementsUser StoriesAcceptance CriteriaGap AnalysisBusiness CasesProblem Definition
Process & Operations
Process MappingBPMNCurrent-State AnalysisFuture-State DesignProcess ImprovementOperating ModelsRACI
Change & Delivery
Change Impact AssessmentStakeholder AnalysisImplementation PlanningUATAgile DeliveryWorkshop FacilitationChange Communication
Tools
JiraConfluenceSalesforceMicrosoft VisioMiroPower BIMicrosoft 365
06
Credentials
Professional development in analysis and change.
Foundation Certificate in Business Analysis
BCS · 2023
Change Management Foundation
APMG International · 2024
Professional Scrum Master I
Scrum.org · 2024
07
Education
Business and technology foundations.
2018
Bachelor of Commerce — Management & Information Systems
Macquarie University · Sydney, Australia
Studied business management, information systems, organisational processes and technology-enabled business improvement.
08
Impact
Creating clarity across teams and delivery.
Cross-functional process alignment
Facilitated analysis and future-state design across business teams with different operational priorities, creating shared understanding of process ownership and requirements.
Business-to-technology translation
Consistently translated operational problems and stakeholder needs into structured requirements that delivery teams could design, build and test against.
09
Contact