
Koru Bank Onboarding
A redesign of the mobile banking account-opening experience focused on reducing uncertainty, explaining verification requirements and making progress through onboarding easier to understand.
- Reviewed common onboarding patterns across digital banking products and identified recurring friction points.
- Conducted moderated usability sessions with participants unfamiliar with the proposed flow.
- Mapped the onboarding journey from account selection through identity verification and confirmation.
- Designed clearer progress states, contextual guidance and document requirements.
- Tested an interactive prototype and refined the flow based on observed user behaviour.



