1. Who we are
Fraimeo is a professional digital portfolio service operated by Neuron Innovations, trading through Neuron Innovations.
- fraimeo@neuroninnovations.in
- Website
- fraimeo.com
- Address
- Christchurch, Canterbury
- Country
- New Zealand
2. What this notice covers
This Privacy Notice applies to personal information Fraimeo handles when you visit our website, submit a portfolio request, make a payment, communicate with us, request revisions, approve a portfolio, maintain an active portfolio or otherwise use our services.
“Personal information” means information about an identifiable individual.
3. Information we collect
The information we collect depends on how you interact with Fraimeo and may include:
Contact and order information
- your portfolio display name;
- email address;
- country and city or town;
- order reference and package;
- preferred Fraimeo subdomain or custom domain;
- theme and design preferences; and
- special instructions.
Portfolio material
- your uploaded CV;
- profile photographs;
- employment, education and professional history;
- skills and qualifications;
- project information;
- LinkedIn and GitHub links; and
- other information you choose to provide for your portfolio.
Payment information
We receive payment status, amount, currency, transaction identifiers and related payment information from our payment provider. Fraimeo does not store your complete card number or card security code.
Communications
We may keep emails, support requests, revision requests, approvals and other communications relating to your service.
Technical and usage information
When you use the Fraimeo website, we and our service providers may process technical and usage information such as IP address, browser and device information, operating system, request timestamps, page URLs, referral or traffic source, campaign information, approximate geographic location, session or browser identifiers, website interactions, server logs, security events and technical diagnostic information.
4. How we collect information
Most personal information is collected directly from you when you complete the order form, upload files, make a payment, communicate with us or request changes.
We may also receive or generate limited information through service providers involved in operating and measuring Fraimeo, including payment confirmation from Stripe, website analytics from Google Analytics, and technical or security information from our hosting infrastructure.
If information about you is collected from another person or source, we will handle that information in accordance with applicable privacy requirements, including notification obligations where they apply.
5. How we use personal information
We use personal information to:
- receive and review portfolio requests;
- communicate with you about your order;
- prepare, design and develop your portfolio;
- provide private previews and process your approval;
- host and maintain approved portfolio content;
- process revisions and service requests;
- administer payments, annual service and renewals;
- provide order tracking and customer support;
- prevent fraud, abuse and unauthorised access;
- maintain, troubleshoot and secure our systems;
- comply with legal and regulatory obligations;
- understand website traffic, referral and campaign sources, visitor engagement, portfolio-example interest, order-form progression and conversion performance; and
- improve Fraimeo using operational, technical, analytics or aggregated information.
We do not sell your personal information. We do not publish private order information merely because it was supplied to us.
6. What becomes public
A core purpose of Fraimeo is to publish professional information you approve for your portfolio.
Before initial publication, we provide a private preview and ask you to approve the portfolio.
Your private order email, payment information, original CV file, internal Fraimeo notes and other administrative information are not automatically published as part of your portfolio.
Once approved and published, portfolio content is intentionally publicly available on your Fraimeo address and, where applicable, your connected custom domain. Public information may be viewed, copied, indexed or cached by search engines and other third parties outside Fraimeo's control.
7. Payments
Fraimeo currently uses Stripe to process online payments.
Payment-card details are entered into Stripe's payment environment rather than being stored by Fraimeo. We receive information necessary to reconcile and administer your payment, such as whether payment succeeded, the amount, currency and transaction identifiers.
9. Processing outside New Zealand
Some infrastructure and service providers used by Fraimeo operate internationally. Personal information may therefore be stored or processed outside New Zealand.
Where cross-border disclosure rules apply, we take reasonable steps to use providers and arrangements that provide appropriate protection for personal information and to comply with applicable New Zealand privacy requirements.
10. Security
We use reasonable technical and organisational safeguards designed to protect personal information against unauthorised access, disclosure, alteration, loss or misuse.
Measures used by Fraimeo include private file storage, restricted administrative access, authenticated administration, encrypted network connections and restricted server-side credentials.
No internet service or storage system can guarantee absolute security. If we become aware of a privacy breach, we will assess and respond to it in accordance with applicable law.
11. How long we keep information
We retain personal information only for as long as reasonably necessary for the purposes for which it was collected and for legitimate legal, accounting, security and business requirements.
Portfolio information may be retained while your Fraimeo service remains active. If service ends or a portfolio is unpublished for non-payment, we may retain portfolio data for up to 60 days to allow restoration before deleting it, unless a longer period is reasonably required by law or for legitimate records.
Financial, transaction and legal records may be retained for longer periods where required by applicable law.
Deleted information may remain in limited backup systems until normal backup rotation removes it.
12. Access, correction and other rights
You may ask whether Fraimeo holds personal information about you and request access to that information. You may also ask us to correct information that is inaccurate, incomplete or out of date.
You may request deletion of information where appropriate. Some information may need to be retained where we have a legal, security, financial or other lawful reason to keep it.
To make a privacy request, email fraimeo@neuroninnovations.in. We may need to verify your identity before providing or changing personal information.
14. Information about other people
Your CV or project material may sometimes contain information about another person, such as a referee, colleague or client.
Please avoid providing third-party personal information unless it is genuinely necessary. Where you do provide it, you confirm that you are authorised to do so.
Fraimeo may remove or redact third-party information that is unnecessary for creating your professional portfolio and may take other steps required by applicable privacy law.
15. Changes to this notice
We may update this Privacy Notice as Fraimeo, our providers or applicable laws change.
If a change materially affects how we handle information belonging to existing customers, we will take reasonable steps to notify affected customers.
16. Contact and privacy complaints
For privacy questions, access or correction requests, deletion requests or complaints, contact:
- Operator
- Neuron Innovations
- fraimeo@neuroninnovations.in
- Address
- Christchurch, Canterbury
We will consider privacy concerns and respond in accordance with applicable law. If you remain dissatisfied, you may also have the right to complain to the New Zealand Office of the Privacy Commissioner or another relevant privacy authority.