1. About these Terms
These Terms of Service form an agreement between you and Neuron Innovations, operating Fraimeo through Neuron Innovations.
In these Terms, “Fraimeo”, “we”, “us” and “our” refer to the operator of Fraimeo. “You” and “your” refer to the person purchasing or using the service.
By submitting a portfolio request, you confirm that you have read and agree to these Terms. If you submit an order on behalf of another person or organisation, you confirm that you have authority to do so.
You must be legally capable of entering into this agreement. If you are under 18, you must have the permission and involvement of a parent or legal guardian.
2. What Fraimeo provides
Fraimeo creates and hosts professional digital portfolios using information and material supplied by you, including your CV, professional history, projects, photographs and professional links.
Depending on the package selected, the service may include portfolio design and development, responsive presentation, project sections, selected themes, Fraimeo hosting, a Fraimeo subdomain, included minor portfolio revisions, CV download functionality, custom colours or custom-domain support.
The exact features, project limits, minor-revision allowances, prices and other inclusions displayed when you submit your request form part of your order.
3. Orders and acceptance
Submitting a portfolio request does not require immediate payment and does not oblige Fraimeo to accept the request.
We review submitted requests before accepting them. We may ask for additional information, decline a request that falls outside the service scope, or decline material that we reasonably believe is unlawful, misleading, harmful or inappropriate for the service.
If we accept your request, we will provide a payment request or secure payment link. Your paid order becomes active once the required payment has been successfully received.
4. Pricing and payment
Unless stated otherwise, All prices are in United States dollars (USD).
The initial amount payable consists of the development fee, the first year of service and hosting, and any optional add-ons selected by you.
Payment is required in full before development begins. Payments are processed through third-party payment providers such as Stripe. Fraimeo does not receive or store your complete payment-card number.
Prices may change for future orders or future renewal periods. A price change will not retrospectively alter an amount that you have already paid.
5. Your information and content
You are responsible for ensuring that the information and material you provide is accurate, lawful and reasonably complete. You must not deliberately provide false qualifications, employment history, project claims, achievements or other misleading professional information.
You must have the right to provide and publish any CV content, text, photographs, logos, project material, links or other content you submit.
Avoid providing unnecessary personal or sensitive information about other people. In particular, do not provide private referee details or third-party contact information unless you have authority to do so and it is necessary for the service.
Fraimeo may reorganise, format and lightly edit supplied information for clarity and presentation, but we will not knowingly invent qualifications, employment, achievements or professional claims on your behalf.
6. Development, preview and approval
Our usual development target is 2–3 business days after full payment and all required information and files have been received. This is a target rather than a guaranteed deadline.
More complex portfolios, incomplete information, customer delays, revisions, technical issues or circumstances outside our reasonable control may extend the timeframe.
Before initial publication, Fraimeo will provide a private portfolio preview for your review. The portfolio will not be intentionally published as your approved final portfolio until you have approved it.
You are responsible for checking names, dates, roles, qualifications, links, project descriptions and other content during the approval process.
7. Included minor portfolio revisions
During each active annual service period, Standard includes 6 minor portfolio revisions and Professional includes 12 minor portfolio revisions. These are part of the annual Fraimeo service, support and hosting plan and are intended to help keep your existing professional portfolio current throughout the year.
An included minor revision covers a reasonable change to existing portfolio content. Examples include updating text or existing information, employment history, qualifications or certifications, projects or project information, contact details or external links, replacing existing images or documents, and small content or layout adjustments within the existing portfolio structure.
Each included revision is a reasonable minor change request rather than an unlimited collection of changes. Several closely related changes may be handled as one revision where reasonable. Multiple unrelated, independently actionable or materially separate changes submitted together may be treated as more than one revision.
An included revision is intended to involve a limited amount of total handling time across communication, implementation, checking and publishing, ordinarily up to approximately one hour. If a request is materially larger, more complex or more time-consuming than a normal minor update, we may classify some or all of that request as additional work and provide a separate quotation before proceeding.
Major redesigns, changing the overall template or design, creating significant new sections or functionality, major restructuring, custom development, large-scale content rewriting or copywriting, extensive image or media work, and requests substantially outside the original portfolio scope are not included minor revisions. This work may be quoted separately regardless of how many included revisions remain.
Revision allowances apply only during the active annual service period. Unused revisions do not carry forward. A new annual allowance starts when the annual service plan is renewed. Additional minor revisions beyond the included allowance may be purchased separately.
Corrections required because Fraimeo introduced an error into content you supplied accurately will not ordinarily be counted against your included revision allowance.
8. Hosting, service periods and renewal
Hosting and maintenance are included during your paid service period.
Fraimeo currently uses annual manual renewal. We do not automatically charge your payment method for the following service year unless we separately introduce an automatic-renewal arrangement that you expressly agree to.
The current annual renewal price is US$99 for Standard and US$99 for Professional, subject to future changes notified before the relevant renewal.
If a renewal remains unpaid after its due date, we may provide a 14-day grace period. After that period, we may unpublish the portfolio.
We may retain portfolio data for up to 60 days after unpublishing for non-payment to allow restoration. After that period, we may delete the portfolio and associated service data, subject to legal, security and record-keeping requirements.
9. Fraimeo addresses and custom domains
A requested Fraimeo address such as yourname.fraimeo.com is not guaranteed merely because it appeared available when you submitted an order.
A Fraimeo subdomain is reserved only when Fraimeo confirms the allocation. Fraimeo subdomains remain part of the Fraimeo platform and are made available for use during the applicable service period.
We may refuse or remove a subdomain that infringes rights, impersonates another person or organisation, is misleading, conflicts with a reserved Fraimeo address, or is otherwise inappropriate.
Custom-domain connection support is available where included in the selected package. You remain responsible for purchasing, owning and renewing your custom domain and for third-party domain registration fees.
10. Ownership and licences
You retain ownership of original content you provide to Fraimeo, including your CV, photographs, project information and other customer-created material.
You grant Fraimeo a non-exclusive licence to use, reproduce, format, adapt, store, transmit and display that material to the extent reasonably necessary to create, preview, host, maintain and support your portfolio.
Fraimeo and its operator retain ownership of the Fraimeo platform, source code, components, templates, layout systems, design systems, tooling, infrastructure and other intellectual property developed independently of your supplied content.
Paying a development fee does not transfer ownership of Fraimeo source code, templates or platform technology to you.
11. Acceptable use
You must not use Fraimeo to:
- publish unlawful, fraudulent, defamatory or intentionally misleading content;
- infringe another person's privacy, copyright, trademark or other rights;
- distribute malware, malicious code or harmful material;
- attempt to gain unauthorised access to Fraimeo systems, accounts or infrastructure;
- interfere with the security, availability or normal operation of the service; or
- copy, reverse engineer, resell or exploit Fraimeo platform technology except where expressly permitted by law or by us.
12. Third-party services
Fraimeo relies on third-party infrastructure and service providers for functions such as hosting, databases, file storage, authentication, domain services, email delivery and payment processing.
Those providers may have their own terms, privacy notices, availability limitations and security practices. Fraimeo is not responsible for a third-party service failure to the extent that failure is outside our reasonable control, subject always to rights that cannot legally be excluded.
13. Availability, maintenance and security
We take reasonable steps to maintain the availability and security of Fraimeo, but no online service can be guaranteed to be uninterrupted or completely secure.
Temporary interruption may occur because of maintenance, updates, network problems, third-party outages, security incidents or circumstances outside our reasonable control.
We may temporarily restrict access where reasonably necessary to protect Fraimeo, customer information or other users.
14. Cancellation and refunds
If you wish to cancel after payment but before development has begun, contact us promptly. Where no work has commenced and no non-recoverable cost has been incurred, we will ordinarily provide a refund.
Once custom development has begun, change-of-mind refunds are not guaranteed. Any refund will take account of work already performed, costs incurred and the circumstances of the request.
Annual service fees are generally not refundable merely because you decide to stop using the service part-way through a paid annual period.
15. Suspension and termination
You may ask us to discontinue your portfolio or choose not to renew at the end of your paid service period.
We may suspend, unpublish or terminate a portfolio where you fail to pay an amount due, materially breach these Terms, use the service unlawfully, infringe another person's rights, create a security risk, or where continued provision would expose Fraimeo to material legal or operational risk.
Where reasonably practicable, we will attempt to contact you before termination unless immediate action is necessary.
16. What Fraimeo does not promise
Fraimeo provides portfolio design, development and hosting services. We do not provide recruitment, immigration, legal, financial or employment advice.
A Fraimeo portfolio does not guarantee employment, interviews, promotions, clients, search ranking, ATS performance, income or any other career outcome.
Our ATS-Friendly CV Upgrade is intended to improve structure, readability and presentation. It does not guarantee that any applicant-tracking system, employer or recruiter will accept, rank or select your CV.
17. Liability
Nothing in these Terms excludes or limits liability, guarantees or remedies where doing so would be unlawful.
To the maximum extent permitted by law, Fraimeo is not liable for indirect or consequential loss, lost opportunities, lost profits, loss caused by inaccurate material supplied by you, or failures of third-party services outside our reasonable control.
To the maximum extent permitted by law, Fraimeo's aggregate liability arising from the affected service will not exceed the amount you paid Fraimeo for that service during the 12 months immediately preceding the event giving rise to the claim.
18. Changes to these Terms
We may update these Terms as Fraimeo changes, as our suppliers or service model change, or to address legal, regulatory or security requirements.
Changes will not retrospectively alter rights or obligations relating to an already completed transaction. Where a change materially affects an active customer, we will take reasonable steps to provide notice.
The date at the top of this page identifies the latest version.
19. Governing law
These Terms are governed by the laws of New Zealand.
Nothing in these Terms is intended to deprive you of mandatory consumer rights or protections available under laws that apply to you and cannot lawfully be excluded.
If a dispute arises, you and Fraimeo agree to first make reasonable efforts to resolve it directly before commencing formal proceedings.
20. Contact
Questions about these Terms can be sent to:
You can also visit our contact page.